Refund policy
Return & Refund Policy
At Atheris, every relic is carefully prepared, inspected, and securely packaged before dispatch. We want you to receive your order in the condition you expect.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or significantly different from what you ordered, please contact us within 48 hours of delivery at labs.atheris@gmail.com.
Please include:
- Your order number
- Clear photographs of the product and packaging
- A short description of the issue
Once we review your claim, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, partial refund, or full refund.
Returns
Because our products are carefully prepared and packaged specifically for each order, we currently accept returns only in cases where the product:
- Arrives damaged
- Is defective
- Is incorrect or significantly different from the item ordered
We do not accept returns simply because of a change of mind, personal preference, or an incorrect shipping address provided by the customer.
Approved returns must be unused and in their original packaging, including any accessories or components supplied with the order.
Refunds
Once a return or refund claim has been reviewed and approved, the applicable refund will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Shipping
Original shipping charges are generally non-refundable.
If your order arrives damaged, defective, or was incorrectly shipped due to an error on our part, we will work with you to resolve the issue and determine the appropriate shipping arrangement.
International Orders
For international orders, the customer is responsible for any customs duties, import taxes, local fees, or other charges imposed by the destination country.
Atheris is not responsible for delays caused by customs clearance or the refusal of an international shipment by the destination country's authorities.
Contact Us
If you have any questions about returns, refunds, or an issue with your order, please contact us at:
We are always happy to review genuine issues and work with our customers toward a fair resolution.